Projects

Designed and implemented a centralized SharePoint knowledge hub used across multiple departments to organize training materials, operational documentation, and internal resources.

Prior to implementation, key information was fragmented across emails, folders, and individual staff knowledge, making it difficult for employees to find accurate procedures or onboard efficiently.

Structured the hub to standardize how information was stored and accessed, creating clear categories for operational workflows, financial processes, and internal guidance. This improved consistency in how teams referenced procedures and reduced reliance on ad hoc communication.

Worked cross-functionally to identify what resources were most needed, ensuring the system reflected real operational use rather than static documentation.

As a result, staff were able to locate information more quickly, onboarding became easier, and internal processes became more consistent across departments.

Developed standardized workflows for employee reimbursements and petty cash requests, improving documentation quality and creating a more transparent process for tracking financial activity across departments.

Designed and implemented a structured onboarding and permission system for Amazon Business purchasing accounts across multiple departments.

Prior to this, account access and purchasing permissions were loosely managed, increasing the risk of unauthorized purchases, unclear accountability, and inconsistent budget tracking.

Created a system that defined user roles, controlled access levels, and ensured purchases followed appropriate approval workflows. This included coordinating with department leads to align permissions with operational needs while maintaining financial oversight.

Standardized the onboarding process for new users, making it easier to grant access while ensuring proper controls were in place from the start.

The system improved visibility into purchasing activity, reduced risk of misused funds, and created a more organized and accountable procurement process across the organization.

Researched, evaluated, and compared multiple managed IT service providers to support the organization's selection of a new IT partner.

Led the vendor discovery and outreach process, identifying potential providers, initiating contact, and coordinating meetings to review each firm's services, technical capabilities, and support models.

Conducted detailed evaluations across key criteria including pricing structures, service offerings, responsiveness, and overall organizational fit. This required managing ongoing communication with multiple vendors, following up consistently to gather complete and comparable information.

Organized findings into a structured report for executive leadership, synthesizing qualitative and quantitative insights into a clear comparison of options. The report was designed to support informed decision-making by highlighting trade-offs, strengths, and potential risks across vendors.

This work enabled leadership to efficiently assess providers and move forward with a partner aligned to the organization's operational and technical needs.

Designed and implemented a workflow for collecting expense receipts and assigning transactions to the correct departmental and program budgets.

Previously, expense documentation was inconsistent and difficult to track, requiring manual follow-up and increasing the risk of misallocated costs during reconciliation.

Introduced a more structured submission process that standardized how receipts were uploaded, labeled, and categorized, ensuring each transaction included the necessary supporting information.

Utilized tools such as Excel, Airtable, and internal financial systems to track submissions, validate data, and ensure expenses aligned with the correct budgets.

This improved accuracy in financial reporting, reduced time spent correcting errors, and made it easier to reconcile expenses across multiple programs.

The system also created a clearer audit trail, reducing risk and making financial processes more transparent for both internal teams and external oversight.

Managed transaction processing and financial validation across 8 DYCD-funded program sites during the Summer Rising year-end reconciliation period, handling hundreds of transactions totaling tens of thousands of dollars.

Received and processed invoices and expense submissions, ensuring all transactions were properly documented, coded, and assigned to the correct program budgets in preparation for reimbursement.

Utilized tools such as Excel, Airtable, Notion, Nexonia, and DocLink to track submissions, verify supporting documentation, and identify discrepancies. Communicated issues to supervisors and worked with program directors to resolve errors and source appropriate vendors when needed.

Because reimbursement depended on strict accuracy and deadlines, the process required careful review and attention to detail. Errors in documentation or budget allocation could result in delayed or denied reimbursement.

Introduced more structured submission workflows using Airtable and Notion, improving standardization, reducing processing time, and making it easier for program staff to submit complete and accurate information.

These improvements led to faster vendor payments, improved purchasing accuracy, increased program activity, and more efficient onboarding and training through clearer, more documented processes.

Managed a multi-step IT vendor sourcing and evaluation project by sending out RFPs, coordinating follow-up with prospective providers, scheduling meetings and demos, and gathering information on each firm's services, technical capabilities, and overall fit. Organized findings into a structured comparison report that gave leadership a clearer basis for reviewing options and making an informed technology partner decision. The project required persistence, organization, and the ability to keep multiple vendors and moving parts on track at once while translating technical and operational differences into something useful for executive decision-making.

Created internal AI chatbot tools to make dense documents faster and easier to use in day-to-day work. One example was an HR-oriented chatbot built to help employees find answers to common handbook questions, surface relevant policy information, and point people in the right direction for next steps. Another use case involved creating chatbot workflows that helped analyze handbooks, official notices, and government guidance so teams could review complex compliance-related information more efficiently. The strength of these tools was their ability to parse large and complicated documents, improve access to important information, and support faster interpretation of policies and regulatory requirements without replacing human judgment for sensitive or high-stakes decisions.

Co-developed the concept and early product strategy for DreamHUD, a gaming-focused social platform designed to improve player discovery and unify cross-platform identity. The work involved organizing user problems, framing market demand, evaluating feature priorities, and translating a broad product idea into a more structured vision that could be communicated clearly to collaborators and stakeholders. This included shaping MVP scope, thinking through user validation, positioning, monetization, moderation, and go-to-market considerations, and turning scattered inputs into a more coherent product direction. The project reflects analytical thinking, research synthesis, and the ability to sort through complex information and translate it into clear, decision-useful strategy.

Built personal websites by first learning and applying UX/UI design principles, then using WordPress, site builders, AI-assisted workflows, and light coding/customization to bring the final vision to life. The process involved translating ideas into layouts, refining structure and user flow, and shaping sites to match specific branding, content, and functional goals rather than relying on generic templates. This project reflects a self-directed blend of design thinking, experimentation, and technical problem-solving used to create websites tailored to exact specifications.